ANTHONY HADAP

Managed a diverse portfolio of 5 campaigns (healthcare, wellness, home services, digital subscriptions), delivering blended sales and service support.

Achieved individual and campaign-specific sales targets while maintaining high professionalism and customer satisfaction.

Optimized performance metrics, including conversion rates and Average Handling Time (AHT), to enhance operational efficiency.

Processed orders with 100% accuracy and successfully upsold/cross-sold products, significantly increasing average order value.

De-escalated challenging customer interactions through calm and empathetic communication, preserving customer relationships.

Provided prompt and professional technical support for VoIP services, addressing inquiries and technical issues via phone and email.

Managed incoming support requests via ticketing system, effectively prioritizing and categorizing issues for streamlined resolution.

Diagnosed and troubleshot complex VoIP telecommunication issues, including call quality and connection problems, ensuring minimal service disruption.

Identified root causes of technical problems, providing step-by-step solutions and remote access support for efficient resolution.

Guided customers through end-to-end provisioning processes, ensuring accurate and optimal network configurations for seamless service.

Designed and adapted comprehensive lesson plans and curriculum materials, tailoring content to diverse student needs and proficiency levels.

Leveraged classroom app features to customize and deliver interactive lessons, integrating multimedia to enhance student engagement and comprehension.

Facilitated targeted exercises in speaking, listening, reading, and writing, demonstrably improving students' overall language proficiency.

Provided personalized, constructive feedback to students, guiding them in identifying strengths and areas for improvement, fostering continuous learning.

Managed a complex international teaching schedule across multiple time zones, ensuring 100% punctual attendance for all online classes.

Installed, configured, and maintained operating systems, software, and drivers, ensuring optimal system performance and security for end-users.

Diagnosed and resolved a wide range of complex hardware and software issues, minimizing downtime and enhancing organizational productivity.

Implemented robust security protocols, including firewalls and antivirus software, protecting systems and networks from malware and cyber threats.

Troubleshot and resolved complex wired and wireless network connectivity issues, ensuring seamless communication and uninterrupted service.

Established and managed comprehensive data backup solutions, significantly reducing the risk of data loss for critical systems.